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Non-emergency medical transportation FAQs

Common questions

Non-emergency medical transportation (NEMT) means rides to medical appointments that are not emergencies, like doctor visits, dialysis, treatments and trips home from the hospital. For a medical emergency, always call 911.

Call us, or use the ride request form on this site. We will call you to confirm the pickup time and the price.

You can send a ride request any time, day or night, through the form on this site. We suggest booking at least 24 hours ahead so we can plan around your appointment. If you need a ride sooner, call us and we will do our best.

Yes. We have a wheelchair-accessible van and drivers who give patient, hands-on help from your door to your seat. It is one van, so please book early and tell us about your wheelchair or walker when you call.

The price depends on the distance and the type of ride. We always give you a price before you book, so there are no surprises.

Original Medicare generally does not pay for non-emergency van rides to appointments. Some Medicare Advantage plans include a ride benefit, so check with your plan.

Louisiana Medicaid members usually arrange rides through their health plan. Call the member services number on the back of your card to learn what your plan covers. Cura Mobility Services is a private-pay ride service: you pay us directly, and you get a clear price before you book.

Tell us when you book and we will plan for it.

We are a Baton Rouge area-based company serving Baton Rouge and the surrounding areas. For longer trips, we also drive riders to specialists and hospitals anywhere in Louisiana. Call us with your pickup and destination, and we will plan the ride with you.

No. We give rides to passengers who walk on their own and passengers who use a wheelchair. We do not offer stretcher or ambulance transport. For a medical emergency, call 911.

We are open Monday to Friday, 8 am to 5 pm. Rides on Saturday and Sunday are by appointment, so please book weekend rides ahead of time.

Please cancel at least 24 hours before your scheduled pickup. Bookings canceled with less than 24 hours of notice are not refunded.

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Cura Mobility Services
Always on time, always with care! Door-to-door rides to medical appointments in Baton Rouge and surrounding areas. For medical emergencies, call 911.
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